11/30/2023 0 Comments Paramount proqa![]() ![]() If you only use it as a guideline, then why even bother using it at all? Learn the protocol, love the protocol, embrace the protocol, stop trying to fight the protocol. I'm curious what everyone else's opinions are. Is it easier not to "freelance" if you are a smaller, not as busy agency?Īt the end of the day, I get the people the help they need and I make sure that all our responders are safe and I feel good about that. We dispatch police, fire, and ems for 11 police departments and 16 fire/ems departments. My agency is medium sized but we have a fairly heavy call load at times. Also, I don't feel that they take into account that sometimes you need to freelance some questions because the caller takes the call into a different direction. The fact that they consistently score you down for changing one word is bullshit to me. ![]() While I believe that ProQA is a good guideline to follow, and our medical calls should be reviewed for quality reasons, I really have a problem with the people that review our medical calls to determine if we are compliant. ProQA® dispatch software processes over 65 million calls per year around the world, covering a population of more than 308 million.Do any of you guys out there use ProQA and do you have to undergo constant QA/QI? My agency only uses the medical version and we are under constant review. In use for more than 30 years, the company's Medical Priority Dispatch System™ undergoes frequent and substantial updates as do the Fire Priority Dispatch System™ and Police Priority Dispatch System™ released in the early 2000s. ![]() While others have attempted to provide products and training for emergency calltaking centers, it is the only one that has used a comprehensive systems approach. Priority Dispatch Corp.™ is a unique research company. The MedaPoint Software-as-a-Service currently supports more than 200 private and municipal emergency medical services providers. MedaPoint's flagship products, AdvanceClaim™ and AdvanceDispatch™, revolutionized the industry by making efficient, state-of-the art technology affordable and accessible. is a leading provider of cutting-edge, web-based software solutions for the pre-hospital market. “The development team at MedaPoint has done a great job of incorporating our comprehensive systems technology to complement the real-time technology of their products,” says Brett Williams, Priority Dispatch’s CAD Liaison and Implementation Specialist.īased in Austin, TX, MedaPoint, Inc. AdvanceDispatch™ can capture any and all custom data from ProQA that the customer requires. These features allow for the quick and effective evaluation of the severity of a situation, enabling dispatchers to make the most informed decisions.
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